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How We Keep Your Account Information Secure

Your personal data — from account details to payment records — is encrypted and stored separately from our live casino operations.

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cuan288 How We Keep Your Account Information Secure
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Email Support

Send privacy requests to [email protected]. We respond within 48 hours on weekdays. Include your account username and the specific change or access you're requesting so we can process it quickly.

Live Chat (Monday–Friday, 09:00–21:00 WIB)

Open a chat from your account dashboard or the homepage footer. Our team in Yogyakarta and Denpasar can walk you through data access requests, account recovery or privacy settings right away.

Account Settings

Update your personal details, email and phone number directly in your account panel under Security. Changes take effect immediately; you'll receive a confirmation email within minutes.

SECURITY & TRANSPARENCY

How We Handle Your Information Day to Day

Data Encryption

All communication between your device and our servers uses TLS 1.2 or higher. Personal details — name, phone, bank account — are stored in encrypted databases separate from the live casino lobby. When you log in, your password is hashed and never visible to our support staff.

Cookie & Session Tracking

We place cookies on your device to keep you logged in, remember your preferred language and track which games you browse. These expire after 30 days of inactivity. Withdrawals and deposits are logged for audit purposes and retained for seven years to comply with financial regulations.

Payment Data Handling

DANA, OVO, GoPay and QRIS transfers are processed through encrypted payment gateways we don't control. We store your phone number or email linked to each method but never the full account credentials. Refund requests are verified within one business day.

Account Access Requests

You can request a complete export of your personal data, deposit history, game logs and messages within 30 days. Email [email protected] with 'Data Export' in the subject line and we'll send a .csv file with everything we hold on your account.

Deletion & Withdrawal

Request permanent account closure by emailing [email protected]. We delete personal data 90 days after closure, except transaction records kept for seven years per financial law. Your username cannot be reused after deletion.

Third-Party Disclosure

We never sell your data to marketers or data brokers. We share information only with payment processors, fraud-prevention services and legal authorities where local law requires it. You'll be notified if we're compelled to disclose your details.

Your Privacy Rights, Answered

We collect your full name, email, phone number and date of birth to verify your identity. During deposit, we ask for your preferred payment method — DANA, OVO, GoPay or QRIS — and the phone number or email associated with it. We also log your device type, IP address and browser to detect fraud and unusual access patterns.

Personal details like name and email are deleted 90 days after closure. Transaction records, deposit/withdrawal logs and game history are retained for seven years to meet financial compliance rules. You can request a data export before closure if you want your own backup.

Yes. Email [email protected] with 'Data Access Request' in the subject line, include your account username, and we'll send you a complete .csv export within 30 days. The file includes your profile, payment details, deposit/withdrawal history, login records and any support messages.

We use cookies to keep you logged in, store your language preference and track which games you view. You can disable cookies in your browser settings, but logging in and switching between live tables and slots may become slower or require more taps. Session cookies expire after 30 days without activity.

We never sell your data to marketers, advertisers or data brokers. We share information only with trusted payment processors like DANA, OVO, GoPay and QRIS to process deposits and withdrawals, and with fraud-prevention partners to keep your account safe.

We use bank-level TLS encryption for all transfers between your device and our servers. We never store full card numbers or QRIS details. DANA, OVO and GoPay transfers are encrypted and processed through their own gateways; we hold only your phone number or email linked to each method.

Change your password immediately from the Security tab in your account settings. Email [email protected] with 'Account Compromise' in the subject line and include any unauthorized transactions you spot. We'll review login history, freeze your account if needed, and contact you within 24 hours on weekdays.

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